Frequently Asked Questions

Can’t find an answer? Look for a common issue below.

Beginning July 1, 2023, credit expires 6 months from the date it was issued with one exception:

  • All older credit received on or before 12/31/2022 expires at end of day 12/31/2023.

Money may be loaded into an account as credit in two situations:

  1. for future use on small retail purchases, customers may add account credit for their convenience or
  2. for eligible service returns.
    Credit issued as a return for a class service may only be used toward future "like" services and must be used within six months. At this time, you must use the iOS or Android MV Tennis App to view your credit.

To use credit that has been loaded into your account, download the Mountain View Tennis app iOS App |   Android and apply credit at checkout or email info@mountainviewtennis.net to have MVT staff process your registration using the credit in your account.

Mountain View residents are eligible for benefits that include: a free court walk-on privilege, reduced reservation fees, and a 5% discount on all FlexPasses at checkout. To receive the discount:

  1. First, create a Mountain View Tennis account. If there are multiple MVT customers in your household, create a personal account for each.
  2. After creating your new account(s), visit the Cuesta Park Proshop and confirm residency with (any current ID or document with name and MV address). A lease agreement, PG&E bill, and credit card statement all work great! Staff members will attach a resident badge to your family member accounts. Residency must be renewed with a current document every 12 months.

For privacy, visit the proshop to show proof of residency.

You may also send an email with a proof of residency attachment to info@mountainviewtennis.net. and proshop staff will assist you in obtaining your residency badge.

You can still request a retroactive discount (account credit) for future purchases by emailing MVT.

Individual information such as age, credit, and qualified levels are kept in the profile for each account, so it's best to create a family account with a profile for each family member.

If you’re unable to complete your class registration, there are a few common issues:

  • The provided email has already been used in another account.
    Make sure every account you create has a .
  • The class may have an age restriction.
    (Currently, you must be at least 16 years old to register for an adult class. For junior classes, do not register a child with your adult account. Children must be registered with their own personal accounts.)
  • The class may have a prerequisite requirement.
    (i.e. Rally 2, Circuit 1, Adult 3, and Adult 4 levels all have required prerequisites)
  • Some billing information was left incomplete. Re-enter your information and try again.

You will need to click a class sign-up button and log-in to your account to see the price, but you won’t be charged until you complete the check out.

Make sure to review the MVT website class descriptions and look for an entry point (no prerequisites) to join immediately. If you have at least six months of recent class experience please contact the front desk at info@mountainviewtennis.net

Before session start date:

  • to the original credit card with a 4% processing fee.

After session start date:

  • Courtesy Return (Available once every 12 months)
    A Courtesy return is available as a return to account credit or to the original credit card with a 4% processing fee. The Courtesy Return will be issued for the value of the FlexPass visits remaining and is available once in a twelve month period for any reason (injury, illness, travel, personal, moving away, etc.)

In the event of rain or bad weather:

  • MVT will text notifications for canceled classes as soon as a decision is made. See the Rain Policy for more information.
  • You should assume class is running unless you hear from us otherwise.

Players should not levelup more than once per session.

In your account profile, click “yes” in the contact info “opt in”. If you clicked “opt in” and you still do not see your notifications, check your spam or junk mail folders.

The front desk support team will respond to emails sent to info@mountainviewtennis.net within 24 hours, if not sooner. If you do not see a reply email from MVT, make sure to check your junk and spam folder.

For a faster response, call Cuesta Pro Shop for help: 650-967-5955.

MVT has multiple instructors for each pathway level. Instructor schedules are subject to change, but we try to maintain consistent class schedules for our instructors.

Our standard ratio is 6:1.

We also offer 5:1 and 4:1 ratio classes.

1:1 lessons are only available to customers who are currently registered for a high-frequency pass in MVT group classes:

  • For juniors: 1:1 coaching begins at the Pre-Circuit level.
  • For adults: 1:1 coaching begins at the A2 level.

If you are a current, high-frequency customer with a competitive goal (tournaments, joining or team or league) reach out to the front desk for more information about 1:1 lessons.

MVT operates six public court facilities in Mountain View.

Unfortunately no, but we do offer a RainPass in the case of excessive rain. For more info about how the RainPass is calculated see the following article: Rain Policy

Tennis is a unique sport that offers participants a lifelong physical, mental, and social outlet.Our goal is 100% accessibility, or Everyone Plays. If you or your family requires assistance beyond the universal resident discount, please reach out, answer a few qualifying, income-based questions, and we will personalize an Everyone Plays Discount to fit your needs.

We run nine sessions over 50 weeks annually. Each session is 5 or 6 weeks long:

  • 6 weeks --> Winter-1
  • 6 weeks --> Winter-2
  • 5 weeks --> Spring-1
  • 5 weeks --> Spring-2
  • 5 weeks --> Summer-1 (Adults only. See Junior Camps.)
  • 5 weeks --> Summer-2 (Adults only. See Junior Camps.)
  • 6 weeks --> Fall-1
  • 6 weeks --> Fall-2
  • 6 weeks --> Fall-3

Yes! Visit the proshop to drop off your racquet and see the string menu. Average turnaround is within 48 hours

To view credit on your account you will need to download our Branded App from the iOS app store or Google Play.

Go to your “Profile” and from there click on “Wallet” to view your account balance. Viewing your account balance from our Branded Website is unavailable at this time.

Each class has specific requirements to move from level to level. Players need to master the 5 tactical controls (side to side, short and deep, high and low, spin, & speed) and the technical skills that go with them to move up levels. Typically, players go through 3 levels of competencies before moving into a new class.

  1. a.  Level 1 is just learning the skill & tactic.

  2. b.  Level 2 is getting lots of repetitions.

  3. 3  Level 3 is mastering the skills. automatically.
This can take 3 – 4 sessions or 12 - 18 months to graduate from level to level.

Excellent question. Yes & No. We do have a very strong framework that we operate all our programs under. We practice our core fundamentals (such as grips, posture, contact points) all the time. That said, every player and class is unique and we strive to push every player to their optimum level. So, each class we are working on (1) fundamentals, (2) application of those fundamentals, and (3) stretching the skills technically & tactically. So, the class will be similar but we are going to constantly stretch with better technique & tactics. (See level question #1 for more)

We know that program. They do a good job. Here at MVT we have a highly-developed philosophy and player pathway that we have developed over the last 15 years. We are students of the game and we update our curriculum every year. That said, our program isn’t for everybody. Although, everyone in our programs has beautiful games and we are doing really well in all the tournaments. One of our biggest concerns at MVT is the health of our athletes. An injured player may lose confidence and drop their ranking, or worse drop the sport altogether. We believe that Progression balls allow us to keep the ball in the players’ strike zone and develop sounder technical & tactical players. Players who play with yellow balls before they have sound technique risk injury and developing bad technical & tactical habits. The ITF has changed the rules internationally to support this model. There is a lot of research to back up our philosophy. And nearly every sport in the world scales the size of their sport to make it more fun, develop confidence in their players, and foster good mechanics. If you would like I can send you more information that supports our philosophy and model.